TERMS OF SALES

Preamble
The liloa.fr site is edited and operated as a sole proprietorship. The purpose of the General Conditions of Sale is to define the conditions under which sales of products are carried out.

Article 1: object
The general conditions of sale described below define the conditions applicable to any purchase made on the liloa.fr site (hereinafter referred to as the “seller”) and of its client (hereinafter referred to as the “buyer”).
Any order placed on the liloa.fr site therefore implies the buyer's full acceptance of these general conditions of sale. The seller reserves the right to modify its conditions of sale at any time and in this case, will report it on its site. The applicable conditions will be those in force on the date of the order by the buyer.

Article 2 - Price
The prices of the products sold are those in force on the day the order is taken. They are denominated in euros and calculated without taxes.
Prices do not include shipping costs, invoiced in addition to the price of the items purchased. The shipping costs will be indicated before the recording of the order by the buyer. However, all customs duties or other local taxes that may be payable are the sole responsibility of the buyer and under his responsibility.
The seller grants the right to modify its prices at any time. However, he undertakes to invoice the goods ordered at the prices indicated during the registration of the order.

Article 3 - Order taking
All orders are placed on the liloa.fr site, following the instructions provided on the site for this purpose.
The information stated by the buyer, when taking the order commits the latter. In the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be to deliver the product.
Orders are only final when they have been confirmed by the price settlement by the buyer.
Upon validation of your order, Liloa will send you an order confirmation email summarizing your entire order (nature of products ordered, quantity and price) by PayPal.

Article 3a - Electronic signature
In accordance with the law of March 13, 2000 on the electronic signature, any purchase order signed by the purchaser by “double click” constitutes an irrevocable acceptance which can be called into question only in the limited case provided for in these general conditions of sale as “right of withdrawal”.
The “double click” associated with the authentication and non-repudiation procedure and the protection of the integrity of the messages constitutes an electronic signature.
This electronic signature has value between the parties as a handwritten signature.

Article 4 - Terms of payment
Payment for orders is made:

By bank card via the secure payment system paypal.fr.
Following the registration of the order, the buyer must pay the full amount of the order, which will not be sent until receipt of payment and its validation by the bank.
The seller reserves the right to cancel any order from a buyer with whom there is a previous payment dispute.

Article 5 - Availability
In case of unavailability of product after placing the order, the buyer will be informed by email of the delivery of a partial order or the cancellation of his order. If the debit has already occurred at the time of the information given on the unavailability of the product, a request for reimbursement of the sums incurred is made, an information email is then sent to the buyer on this subject.

Article 6 - Delivery
Delivery is made to the place indicated by the buyer on the order form.
Liloa is not responsible for an error in entering the address on the part of the buyer and will not be able to return the goods.
The delivery time indicated during the registration of the order is given for information only and is in no way guaranteed. Consequently, any reasonable delay in the delivery of the products may not give rise to the benefit of the buyer for the allocation of damages or cancellation of the order.
The risk of transport is borne entirely by the buyer.
In case of missing or damaged goods, the buyer must make all the necessary reservations on the delivery slip upon receipt of said goods. These reservations must also be sent in writing within five days of delivery by registered mail with AR.

Article 7 - Customer Service
The Liloa Customer Service is at your disposal for any information from Monday to Friday from 10 a.m. to 7 p.m.
by email: bijouxliloa@gmail.com

Article 8 - Responsibilities
The seller's responsibility cannot be implemented if the non-execution or the delay in the execution of one of its obligations described in these general conditions of sale results from a case of force majeure.
As such, force majeure means any external, unforeseeable and irresistible event within the meaning of article 1148 of the Civil Code.
The seller's responsibility cannot also be implemented in the event of disruption, theft, total or partial strike, of the postal services.

Article 9 - Right of withdrawal and return of products
In accordance with article L.121-20 of the Consumer Code, for any distance selling operation, the buyer has a period of 14 days from the delivery of his order to return the product to the seller for exchange or refund, without penalties except for return costs.
In the event that the buyer requests to make certain modifications to a product, it will then be altered and modified to be considered as made-to-measure, so it cannot be exchanged or refunded by Liloa
Prior to any return, the buyer must indicate his intention by an email sent to bijouxliloa@gmail.com and the buyer must wait for an agreement by email before making it. The return will be made to the address provided by the seller, unless otherwise specified, with a copy of the order confirmation email:

The refund to the buyer will be made within 30 days of receipt of the goods by Liloa, as a result of the exercise of the right of withdrawal.
In the event that Liloa commits a conformity error on the goods (quantity, color, etc.), the return costs will be borne by Liloa. It is then necessary that the customer returns the product in Colissimo followed and attaches the proof of the shipping costs to the package. The shipping costs will then be reimbursed or transformable into vouchers.
Liloa does not reimburse or exchange items on sale or on promotion.
GUARANTEES :
All our models have a 30-day warranty from the date of invoice.
Any repair request beyond this period will be invoiced to the buyer at 25 euros.
CAUTION LILOA BRACELETS MUST NOT BE IN CONTACT WITH WATER and will not be guaranteed in this case.
If it is a mail order made on the Liloa.fr site, the warranty begins on the date of receipt of the order.

Article 10 - Protection of personal data
Information and personal data concerning the buyer are necessary for order processing and commercial relations. Within the framework of compliance with IT and Liberty laws and in application of article 27 of law 78-17 of January 6, 1978, Liloa undertakes not to disseminate this information in any case to a third party or any commercial body.
The buyer can access information about him at any time and make the modifications he deems necessary by sending an email to bijouxliloagmail.com , specifying in the “Customer service” object.

Article 11 - Intellectual property
All elements of the liloa.fr site are and remain the exclusive intellectual property of Liloa. All the models presented on this site are protected by intellectual property law (articles L111-1 et seq. Of the intellectual property code).
No reproduction, even partial, other than that provided for in article L122-5 of the intellectual property code may be made from this site without the express written authorization of Liloa.
However, Liloa disclaims any responsibility for the content of sites on which hypertext links can return from its own site.

Article 12 - Legal notices
Self-employed.

Article 13 - Applicable law and competent jurisdiction
These general conditions of sale are subject to French law. In the event that a dispute arises from this contractual relationship, Liloa and the buyer agree to seek an amicable solution before any legal action. All disputes relating to the commercial relationship between the buyer and Liloa are subject to the exclusive jurisdiction of the French courts.